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Connect Jira and you can send tasks from the Task management board straight into a Jira project. Each task becomes an issue with its full brief in the description. When a task’s status changes on either side, the other side can follow.
The Jira integration is in Beta. If you don’t see the Jira row, it isn’t switched on for your organization yet.

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Before you start

  • You need edit access to the brand in 3RD. View-only members don’t see the Connect button.
  • You connect per brand. Each brand links its own Atlassian account.
  • 3RD works with Jira Cloud sites (your-site.atlassian.net).
  • You need a Jira account that can create issues in the project you want them in.

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Connect Jira

1

Open Integrations

In 3RD, open Settings → Integrations for the brand. Jira is under Task management. You can also click Integrations on the Task management board.
2

Click Connect

In the Jira row, click Connect. Sign in to your Atlassian account and allow 3RD access to Jira.
3

Check it's connected

Back in 3RD, the row shows Connected and the account you linked. If you cancel in Atlassian, nothing is connected and the row says so.

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Choose where issues go

Open the ⋯ menu in the Jira row and click Sync settings. On the Task management board, click the Jira button instead. The How 3RD works with Jira window opens.
  • Project: the project the Send window opens on.
  • Issue type: the issue type these choices are for. Each issue type can have its own workflow.
  • To do, In progress, Done: the Jira status an issue moves to for each status.
You don’t have to set anything for status to sync. Until you choose, each status uses the workflow’s first status in the matching category (To Do, In Progress, Done), shown as Project default. Each project and issue type keeps its own choices. Click Save when you’re done.

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Send tasks to Jira

1

Select tasks

On the Task management board, tick the box on each task you want to send. The box shows when you hover over a card.
2

Click Send to Jira

In the bar that appears, click Send to Jira.
3

Pick the project and issue type

Choose the Project and the Issue type, then click Send.
3RD lists only the issue types it can create from a task: not sub-tasks, and none that need more fields filled in than a summary and a description. Task comes first when the project has it. Jira starts every new issue in its workflow’s first status. If the task’s status goes to a different Jira status, 3RD moves the issue there right after creating it. 3RD shows how many tasks it sent. Each issue gets: A task that’s already in that project isn’t sent twice. Sent tasks show a small Jira icon on their card in 3RD. Click it to open the issue in Jira.

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Keep status in step

From 3RD to Jira. When you change the status of a sent task in 3RD, 3RD asks Update Jira too? Click Update Jira to move the issue to the status for its new status, or Not now to leave it. 3RD moves an issue with your workflow’s own transitions. If the workflow has no step straight to that status, or the step asks for more details, the issue stays where it is and 3RD tells you why. From Jira to 3RD. When you move a sent issue to a status that one status goes to, the task in 3RD moves to that status. A status matched to more than one status changes nothing. The newest change wins, whichever side made it.

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What 3RD never does

3RD only creates issues and moves the issues it sent through your workflow’s transitions. It never:
  • deletes anything in Jira
  • edits an issue’s summary, description or any other field
  • changes a project, workflow, issue type, user or permission
  • touches an issue that was moved to another project

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Disconnect

Open the ⋯ menu in the Jira row and click Disconnect, then confirm. You can also click Disconnect in the How 3RD works with Jira window. 3RD stops sending anything to Jira. Issues already in Jira stay where they are.

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Troubleshooting