Contact us
3RD is made by Third Law ApS. Email gethelp@get3rd.com. If you have a 3RD contact person, you can also reach out to them directly. To help us answer quickly, include:- the brand and organization the question is about;
- what you did, what you expected, and what happened instead;
- a screenshot or the exact error message, if there is one.
Get started
- Quickstart: set up your first brand and prompts.
- Navigating 3RD: where to find each part of the app.
- Video library: short walkthroughs.
Connect 3RD to other tools
- MCP overview: use 3RD from AI assistants through its MCP server.
- Claude: add 3RD as a connector in Claude.
- API and MCP keys: create and manage keys.
- Slack: ask 3RD questions from Slack.
Common problems
An assistant connects to 3RD but returns no data
An assistant connects to 3RD but returns no data
Your 3RD account needs access to at least one brand. Open app.get3rd.com, confirm you can see a brand there, then try again.
A new brand or prompt shows no results yet
A new brand or prompt shows no results yet
3RD has to collect answers from the AI assistants before results appear. New prompts are queued right away; give them a little time, then check again.
Access stops working after a plan change
Access stops working after a plan change
Most features need an active 3RD subscription. Ask an owner or admin of your organization to check it, or contact us at gethelp@get3rd.com.